Mitel Engineer Job Description


The Mitel Engineer comprises an integral part of the telecom industry. They support PABX, network hardware, software, and IP based installations. They provide unified communication solutions for businesses.

As of 2001 onward, Mitel focused more on voice over IP (VOIP) as their core business. Initially, Mitel led in the production of TDM PBX systems and applications worldwide for the voice over internet protocol. Mitel’s most popular technology remains the Mitel VOIP 3300 series of controllers, initially introduced in the global market in the year 2001.

WAN, LAN, and SIP Fundamentals will assist you in carrying out on-site responsibilities. Engineers should possess CCNA or CTP certification and have an excellent, thorough fault process mentality to correctly gauge calls along with other relevant technical abilities and knowledge.

Engineers typically:

  • Identify and resolve the problems about Mitel product portfolios, and of MX-One with Mitel customer support in particular
  • Serve as a single point of escalation for Mitel first line group, providing technical support either remotely or on-site
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